EN · C2 · LEARN

Mediating high-stakes disagreement

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Understand each item before testing yourself. Choose honestly whether it already feels familiar or needs practice.

1 of 5Expression

Could we distinguish the impact from the intent?

Example

Before we respond to the allegation, could we distinguish the impact of the decision from what either team intended?

Mediate a consequential disagreement by separating impact from intent, preserving face, and converting accusations into negotiable concerns.

Could we distinguish the impact from the intent?
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Before we respond to the allegation, could we distinguish the impact of the decision from what either team intended?
I can accept that account while still…
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I can accept that account. Our concern is that reopening every decision now would create a different kind of unfairness.
The underlying concern appears to be…
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The underlying concern appears to be…
What would address that concern without…?
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What would address that concern without…?
The negotiable question is…
Expression
Then the negotiable question is which decisions require review and which can stand with a revised process for next time.